FAQ
What is USDT?
USDT (Tether) is also known as Tether. It is a virtual currency with the US dollar as its price base, and its price maintains almost a 1:1 exchange rate with the US dollar. It is also called the US dollar stablecoin.
What payment methods are accepted?
We only accepts cash.
How long does a transaction take?
Under normal circumstances, the transaction process takes about 5-20 minutes. If the blockchain is congested, transaction times will be extended.
Who pays the mining fees?
The transaction fee is paid by the sender. For example, if you purchase 100 USDT, you will receive the full 100 USDT, and the cost will be borne by us.
What is the minimum transaction amount?
There is no minimum transaction amount. If the transaction amount is below HK$5000, we will charge a handling fee of HK$50.
If USDT sent to the wrong address?
No, once USDT transaction is confirmed, it cannot be reversed. Please be sure to check the address carefully before sending.
How can I confirm that my transaction was successful?
You can check the transaction details on the blockchain browser to confirm whether the cryptocurrency assets have been received.
What are the opening hours?
Monday to Saturday 10am to 7pm (Closed on Sundays and public holidays)
Do I need to provide identification documents?
Due to money laundering regulations, we have the responsibility to confirm the identity of the trader and we will ask for a copy of your ID card when you make your first transaction.
Do I need to make an appointment?
Please make an appointment in advance if the transaction amount exceeds HK$50,000.